The Hillsboro Post Office has been named one of the top 10 post offices in the United States in regard to workplace morale, and postmaster Curtis Pegram says it’s because employees “ultimately feel invested in their office.”
The local post office was featured in the latest edition of “Ohio Valley News,” the magazine of the Ohio Valley District of the post office, which includes much of Ohio.
Pegram said that with approximately 24,000 post offices across the U.S., the designation is gratifying. The article in the magazine includes testimonials from various Hillsboro Post Office employees.
“Our supervisor and postmaster give frequent service talks to keep us informed about what is going on in the postal Service and about things we expect in the future,” wrote rural carrier Melissa Alexander.
Retail associate Donna Burns said updates and messages about improvements that are needed are “done in a positive way, so it makes me want to do better, to be higher up on the list.” She added, “I think the number one thing that makes Hillsboro a great place to work is the positive atmosphere. We all work together and get along.”
Custodian Kim Campbell wrote, “We know what our goals are, and we achieve those goals, in part because this is not a negative environment.”
And letter carrier Betty Vanhorn added, “This is an above and beyond management team. They keep us up to date on what is going on in the Postal Service, and I appreciate that because I want to hear about those things here at work, not on the street or from the news media. If we have a problem, they take care of it.”
Pegram said Thursday that the U.S. Postal Service conducts regular online employee surveys through its “Postal Pulse” program, and he was gratified that his employees provided such positive feedback about the work environment in Hillsboro.
He said the Hillsboro office also ranks “number one in almost every category in production” in the Ohio Valley District’s Area 7, which includes more than 100 post offices.
In the “Ohio Valley News” article, Pegram said, “Our goal has been to create an environment where employees love to work, can work in peace, are asked what they think, are empowered to make decisions, and ultimately feel invested in their office.”
He added, “To me it’s simple – care about your people and communicate… We are all in this together and teams that only have an ‘us’ can achieve so much more. Hillsboro Post Office only has an ‘us’ and it is the best team I’ve been honored to be a part of.”
Reach Gary Abernathy at 937-393-3456 or by email at firstname.lastname@example.org.